Privacy Policy

1. The Scope

1.1 This policy describes the types of Personal Data the Company collects about individuals and how it processes, shares with third parties, secures, and otherwise handles it.

1.2 This Policy concerns information related to an identified or identifiable natural person. An identifiable natural person can be defined as someone who is directly identifiable or identifiable through a combination of additional information we have or can access.

1.3 The Policy defines "processing" as any process involving the use or collection of Personal Data. It includes the handling, structuring, and storage of Personal Data.

1.4 Our services are intended for a general audience and are not designed for use by anyone under the age of 18. We do not knowingly collect or request information from anyone younger than 18 years old. We do not knowingly permit such individuals to use our services. If we become aware of any information relating to children, we will delete it as quickly as possible.

2. What Personal Data Do We Have on You

2.1 When you access the service and channels or visit our website, we collect Personal Data. We may ask for your Personal Data in certain cases.

2.2 In other cases, we collect your Personal Data by analysing how you use our Services or service channels, or by receiving your information from our third-party partners.

3. No Requirement to Disclose Personal Information

3.1 You are not required to provide Us with any Personal Data. In certain circumstances, however, you may choose not to provide Us with any Personal Data. This could prevent Us from providing the Services or prevent users from accessing the website.

4. What Personal Data We Collect

4.2 The information you collect is not personal information and cannot be used to identify you.

4.3 Personal Data we receive from you: any personal data you choose to provide to Us when you connect with a third-party online trading platform through Us.

4.4 Personal information you provide directly to third-party platforms to facilitate trades: this information includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing of Personal Data

5.1 Your Personal Data is processed by the company for the purposes set out in this section and in accordance with the applicable legal basis.

5.3 Contact us by email for more details about the processing necessary to protect legitimate interests.

5.4 Below is a list of the reasons and legal grounds on which we may use the information you provide us with:

6. Transfer of Personal Data to Third Party

6.1 The Company may also share Personal Data with third-party companies that provide services to us, such as hosting and storage providers, IP address information, and analysis of user experiences.

6.2 You may also ask us to provide specific Personal Data about you to third-party trading platforms. In these cases, we will provide the Personal Data you have given us to those third-party trading platforms. The use of your Personal Data is subject to their privacy policies. Your Personal Data may be shared with multiple trading platforms.

6.3 The Company may share Personal Data with related entities or business partners. This can provide the Company with the resources it needs to enhance and improve the products and services it offers its customers.

6.4 If it is necessary to protect the rights of third parties or assets, the Company may disclose Personal Data to regulatory, local, or other official authorities.

6.5 We may also share your Personal Data with potential investors or buyers, or with lenders to the Company or any other company in the group, if such a transaction occurs (including the transfer or sale of assets belonging to the Company or any other company in the group) or as part of any merger, restructuring, consolidation or bankruptcy involving the Company or any other business within the group.

7. Cookies and Services from Third Parties

7.1 Third-party services, such as those that provide advertisements on our website or analytics companies, may be used. These companies may also use cookies or other technology.

7.2 Cookies are small text files placed on your device each time you visit or access the website. They are used to collect information about your preferences and browsing habits to enhance the user experience, remember your preferences, and tailor the products and services that may interest you. Cookies are also used for statistics and analytics.

7.3 Certain cookies we use are session cookies. They are temporarily downloaded to your device and remain for a short period before you close your browser. Other cookies are persistent. Persistent cookies remain on your device for a period of time after you close your browser. They are used to help the Website identify you as a returning user and allow users to return to the website.

7.5 However, please note that certain or all Website functions and features may not work as you expect if this happens.

Online Tracking Notice: This service does not currently support do-not-track signals.

8. Retention of Personal Data

8.1 The Company will retain your Personal Data for as long as necessary to fulfill the purpose of processing Personal Data, as described in this Policy, or for longer periods as permitted by applicable law, regulations, policies, and orders.

8.2 We will share your information with third-party trading platforms for a period of 12 months. If you agree, we will continue sharing your data for an additional 12 months.

8.3 We regularly review the Personal Data we keep to ensure it is no longer needed.

9. International Transfers

9.1 Your personal information may be transferred to other countries (i.e. your personal data may be transmitted to a third country or to international organizations). Company takes all necessary steps to safeguard the Personal Data you provide and to ensure that users are able to assert their rights and access effective legal recourse.

9.3 The Company can provide information on the security measures it uses to protect your Personal Data when transferred to third-party countries or international organisations. Please email: support@crest-fundgrove.com

10. Security of Personal Data

10.1 We have implemented appropriate organizational and technical measures to protect Personal Data. This includes preventing the accidental or unlawful destruction, loss, or modification of Personal Data.

10.2 We cannot guarantee or warrant that the security of your Personal Data will be maintained without error. We also cannot be held accountable for any intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, but is not limited to, any Personal Data disclosed due to transmission errors, unauthorised access by a third party, or any other cause beyond our control.

10.3 In the event of legal or other obligations beyond our control, we may be required to provide your Personal Data to third parties, such as public authorities. In these situations, we cannot control the security provided for your Personal Data by those third parties.

10.4 Personal Data cannot be transferred over the web in a completely secure way. The Company cannot guarantee the security of Personal Data you transmit to Us through the internet.

11. Hyperlinks to Third Party Websites

11.1 Links to third-party websites and applications are provided on the website. These websites and applications are not under the Company's supervision. We are not responsible for the collection or processing of Personal Data by these websites or apps. This Policy does not apply to actions taken through such websites or apps.

11.2 When you visit any third-party websites or apps, We recommend that you read their privacy policies before deciding whether to access or use their apps. We also suggest that you provide any Personal Data to them.

12. Modifications to This Policy

12.1 This Policy may be changed at any time. If we make changes to this Policy, we will notify you by posting the updated Policy on our website.

12.2 In addition, when we make significant changes to this Policy We will try to inform you using the methods we consider appropriate and will post a notice on our website.

12.3 Any amendments, unless otherwise specified, will take effect after the revised Policy is published.

13. Your Rights

13.1 You are entitled to ask us to confirm the accuracy of the Personal Data collected about you, correct any errors, and delete any Personal Data not required by Us. You may also restrict the scope of the types of processing of personal information.

13.2 If you are a resident of the EEA, please refer to this page. These rights are available to you with respect to the information you provide in relation to your Personal Data. You may request to exercise your rights by sending an email to the address below.

13.3 Access rights The Company is able to verify the accuracy of the Personal Data being processed about you. If so, you are able to access your Personal Data. The Company will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for any additional copies. The data will be made available electronically if you ask for it. The right to access Personal Data must not conflict with the rights and freedoms of others. If the request is detrimental to the rights and freedoms of another person or their rights, the Company can refuse to comply with the request or limit its ability to fulfill it.

13.4 Right to rectification The Company has the right to correct inaccurate Personal Data. You have the right to request that any incomplete Personal Data concerning you be corrected, taking into account the purpose of the processing.

13.5 Right to Erasure The following reasons apply: (a) Personal Data are no longer needed for the purpose for which they were collected or processed; (b) You withdraw consent and there is no legal basis for processing; (c) You object at any time, for reasons specific to your situation, to the processing of your Personal Data based on legitimate interests pursued by Us or by a third party; (e) Personal Data are processed unlawfully; or (f) Personal Data must be erased to comply with the company's legal obligations. This right does not apply where processing is necessary (a) to comply with a legal obligation requiring processing under European Union law or Member State law; or (b), to establish, exercise or defend legal rights.

13.6 Processing restrictions If you have concerns about the accuracy of your Personal Data, you can ask the Company to limit the processing of your Personal Data. If you request that Personal Data be restricted, it may only be retained with your consent, or to establish, exercise or defend legal rights, or to protect the rights of another natural person, or where there is an important public interest reason within the European Union or a Member state.

13.7 Right to data portability If processing is carried out by an automated system and is based on your consent or on a contract to which you are a party, you have the legal right to receive the Personal Data you have provided to the Company. You are also entitled to request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. Exercising your right to data portability does not affect your rights under the right of erasure. The right to data portability does not interfere with the rights or freedoms of any other person.

13.8 Right to challenge You have the right at any time to object to any use of Personal Data concerning you that is based on the legitimate interests pursued by the Company or a third party. This right also applies to profiling based solely on those legitimate interests. If we can demonstrate compelling legitimate grounds for processing Personal Data, we may continue to do so unless you show that your rights, freedoms, or interests override those grounds, or unless the processing relates to the exercise, establishment, or defense of legal rights. In relation to direct marketing, you have the right at any time to object to the processing of Personal Data concerning you.

13.9 Right to refuse consent You may withdraw your consent to Our processing of your Personal Data at any time. This will not affect the legality or lawfulness of any processing based on your consent before it was withdrawn. You have the right to file a complaint with the authority that supervises you. You may also submit an appeal to a supervisory authority established by a member state to protect the fundamental rights of individuals in relation to the processing of Personal Data within the European Union. The laws of the European Union and Member States may limit your rights regarding your Personal Data, as described in this section 13.

13.10 We will provide you with the requested information regarding your rights under section 13 of this agreement within one month of receiving your request. This time frame may be extended by up to two months, if necessary, depending on the nature of the request and the number of requests. Within one month of receiving your request, we will notify you of any extension, as well as the reasons.

13.11 Provided this does not conflict with the provisions of section 13 of the law, the information you request under your rights in section 13 will be provided free of charge. If the request is unjustified or excessive, particularly if repeated We may charge a reasonable fee to cover the administrative costs of providing the information or communicating the action requested. We may also decline to act.

13.12 If we have doubts about the identity of the individual who submitted your request We may ask the person making the request to provide reasonable means of identification.